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Shipping & Ordering Information
Free Shipping Offer
International Orders



The Cigars Lounge company was started in 2005 in Kuala Lumpur, Malaysia.

So, if you ever find yourself in beautiful Kuala Lumpur, Malaysia, please visit us. You'll find a large selection of quality cigars, pipe tobacco, pipes and other fine accessories.

Stop in we'd love to see you.

Location Map


    G-23A, Ground Floor, Hartamas Shopping Centre,
    60 Jalan Sri Hartamas 1, Sri Hartamas,
    50480, Kuala Lumpur, Malaysia.
    Business Hour: Mon-Sun, 1000-2130Hrs
    Tel:+60-3-6201 0338
    Contact us via e-mail at cigarslounge@gmail.com


    Lot G16, The Podium, Menara Hap Seng,
    Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia.
    Business Hour: Mon-Fri, 1000-2000Hrs | Sat-Sun & Public Holiday, Closed
    Tel:+60-3-6201 0338
    Contact us via e-mail at cigarslounge@gmail.com


    Lot 68, Level G2, Publika Shopping Gallery,
    No 1 Jalan Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur, Malaysia.
    Business Hour: Mon-Sun, 1030-2100Hrs
    Tel:+60-3-6207 8588
    Contact us via e-mail at sales@cigarslounge.com.my

Shipping & Ordering Information

Orders to be shipped within Malaysia: Orders are shipped POSLAJU Malaysia (EMS) unless otherwise specified. Orders will generally ship in the next business day after receive the payment but may take up to 2 days to ship if we require additional information about the order. Occasionally, we may encounter extremely heavy order volume which may delay some packages. We make every attempt to ship orders as fast as possible, and we do attempt to contact customers should there be unforeseen delays due to stock shortages or other situations beyond our control.

The shipping charge for all orders sent via POSLAJU Malaysia (EMS):

Peninsular Malaysia.

Shipment Cost:
Purchase below RM200 - Minimum Shipment Cost RM10
Purchase RM200 to RM500 - Shipment Cost is 5% from Total Purchase Amount
Purchase above RM500 - Free Shipment


Free Shipping Offer

Orders totalling RM500 or more for customers located in Malaysia will receive free POSLAJU Malaysia (EMS) service. If your order qualifies for free shipping and you choose another shipping method no credit will be given for the free shipping charge. This offer applies to Malaysia customers only and may be cancelled by Cigars Lounge at anytime without notice.

Notice! Please check your shipping address carefully, If you give a wrong street address and the courier company has to correct it before delivery you will incur a minimum change of address fee. This is the carriers charge for changing the address not ours.

We do offer UPS Express, CityLink, DHL etc. as other shipping options. Please state your preferred carrier during finalized your order and the shipment fee to be advised.


International Orders

We ship to any location on the planet that legally allows the importation of tobacco.

Please note we are not responsible for packages once they leave our facility. We will furnish proof that the package in question left our facility nothing more. If they are lost in the post or seized by customs no refunds will be given. It is the customers responsibility to determine if the products you are buying are legal for import in to your country. All international orders will be shipped via POSLAJU Malaysia (EMS) Services. You may choose other international carriers such as DHL, UPS Express etc, the shipment fee is to be advise by our customer service.

There are cheaper methods of sending international orders but we do not use them for a variety of reasons including but not limited to no tracking methods.

International shipping charges are based solely on the weight of the package and will be determined and added at the time of shipping.

Customs duties and any applicable taxes are solely the responsibility of the customer and are not included in any international shipping charge.


By ordering tobacco products from our site you are certifying that you (customer) are of legal age in your state of residence and are responsible for all local tobacco duties and taxes.



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Cigars Lounge



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