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Online Order Process
Shipping & Ordering Information
Free Shipping Offer



The Cigars Lounge company established since 2005 in Kuala Lumpur, Malaysia.



    G-23A, Ground Floor, Hartamas Shopping Centre,
    60 Jalan Sri Hartamas 1, Sri Hartamas,
    50480, Kuala Lumpur, Malaysia.
    Business Hour: Mon-Sun, 1000-2000Hrs
    Tel:+60-3-6201 0338
    e-mail: info@cigarslounge.com.my


    Lot G16, The Podium, Menara Hap Seng,
    Jalan P.Ramlee, 50250 Kuala Lumpur, Malaysia.
    Business Hour: Mon-Fri, 1000-2000Hrs | Sat-Sun & Public Holiday, Closed
    Tel:+60-3-6201 0338
    e-mail: info@cigarslounge.com.my


    Lot 68, Level G2, Publika Shopping Gallery,
    No 1 Jalan Dutamas 1, Solaris Dutamas, 50480 Kuala Lumpur, Malaysia.
    Business Hour: Mon-Sun, 1000-2000Hrs
    Tel:+60-3-6207 8588
    e-mail: info@cigarslounge.com.my


    GF-11, Ground Floor, 163 Retail Park,
    No.8 Jalan Kiara, 50480 Kuala Lumpur, Malaysia.
    Business Hour: Mon-Sun, 1000-2000Hrs
    Tel:+60-3-9775 1625
    e-mail: info@cigarslounge.com.my

Online Orders Process

1. Select the items to purchase and add to cart.
2. Click on Checkout when finished shopping.
3. System will display the purchase list & calculate the Poslaju shipping cost.
4. Fill in your shipping details on confirm order.
5. We will receive your order and check on products availability.
6. You will receive Order Confirmation Email once our staff verified the stock availability. Grab Delivery option if applicable will be quoted in the email.
7. Proceed with payment and email us the proof of payment.
8. We will process the shipping once received payment confirmation from our bank.


Shipping & Ordering Information

Orders to be shipped within Malaysia: Orders are shipped POSLAJU Malaysia (EMS) unless otherwise specified. Orders will generally ship in the next business day after receive the payment but may take up to 2 days to ship if we require additional information about the order. Occasionally, we may encounter extremely heavy order volume which may delay some packages. We make every attempt to ship orders as fast as possible, and we do attempt to contact customers should there be unforeseen delays due to stock shortages or other situations beyond our control.

The shipping charge for all orders sent via POSLAJU Malaysia:

Within Malaysia:

Shipment Cost:
Purchase below RM200 - Minimum Shipment Cost RM10
Purchase RM200 to RM500 - Shipment Cost is 5% from Total Purchase Amount
Purchase above RM500 - Free Shipment


Free Shipping Offer

Orders above RM500 or more for customers located in Malaysia will receive free POSLAJU Malaysia service. If your order qualifies for free shipping and you choose another shipping method no credit will be given for the free shipping charge. This offer applies to Malaysia customers only and may be cancelled by Cigars Lounge at anytime without notice.

Notice! Please check your shipping address carefully, If you give a wrong street address and the courier company has to correct it before delivery you will incur a minimum change of address fee. This is the carriers charge for changing the address not ours.


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